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A Travel Easy Solutions Product

Corporate

Privacy Policy

Traveez, accessible via web applications, is operated by Travel Easy Solutions Private Limited (“Traveez,” which includes its parent company and affiliates). We are committed to protecting the privacy of users, including fleet owners, drivers, and administrators (“you”). This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our services (“Services”). By using our Platform, you agree to the terms described here.

Whether you’re accessing our platform from India or another country, by providing us with your data, you consent to the practices outlined in this policy.

INFORMATION WE COLLECT
We may collect different types of data from and about you. This includes information you provide directly and information collected automatically when you use our Services. These details are gathered to help us deliver, maintain, and improve our offerings.

Types of Data Collected Include:
Business & Contact Information: Company name, office address, GST/PAN details, payment preferences, authorized representative details such as name, contact number, date of birth, gender, and email.

  1. User Credentials: Username, password, and access level permissions for personnel using the system.
  2. Driver-Related Data: Name, profile photo, license details, address, salary or payment structure, shift timings, allowances, etc.
  3. Vehicle Details: Registration number, type/model, documents, compliance status, and maintenance logs.
  4. Trip & Booking Information: Records of bookings, kilometers logged, trip durations, pickup/drop points, and usage analytics.
  5. Real-Time Location: For apps like Traveez Go (Driver App), we collect live GPS data while the app is in use. More details are available in the “How We Use Your Data” section.
  6. Communication Logs: Call history and SMS records associated with trip coordination and service communication.
  7. Device & Technical Info: IP address, device model, operating system, browser version, access time, language settings, and location at the time of platform usage.
  8. Other Voluntary Inputs: This may include feedback, emails, or any other communication initiated by you.

YOUR DATA, YOUR CONTROL
You have control over certain aspects of the data you share with us. For example, you can choose to limit cookie tracking or opt out of certain features via your browser or mobile settings. However, restricting some permissions may impact how the Services function.

HOW WE USE YOUR INFORMATION
We use the information collected for purposes such as:

  1. Delivering and operating our Services efficiently
  2. Managing your bookings, duties, payments, and trip logs
  3. Providing customer support and improving user experience
  4. Enabling seamless communication between fleet owners and drivers
  5. Sending notifications, service updates, and administrative alerts
  6. Ensuring safety and operational transparency
  7. Meeting legal and regulatory obligations
  8. Offering recommendations, promotions, and updates that may be relevant to you
  9. Monitoring performance and usage trends to enhance the platform

LOCATION DATA USAGE
Real-time GPS data from the driver application is used for:

  1. Displaying driver positions on live dashboards
  2. Measuring trip distance and duration
  3. Calculating travel from the garage to the pickup/drop locations
  4. Tracking route history for reporting and analysis
  5. Your data is treated as confidential. We do not share personally identifiable details with marketing platforms or external agencies without your express permission.
  6. Financial information (e.g., debit/credit card or bank details) is handled securely via encrypted, third-party payment gateways. We only use it to process transactions and do not store this information beyond what is required for payment reconciliation.

ACCESSING OR MODIFYING YOUR DATA
Traveez allows you to review and make changes to your account information directly from your dashboard or by submitting a request to our support team. You can:

  1. View and correct outdated or incorrect personal data
  2. Request deletion of non-essential data (subject to legal or retention requirements)
  3. Update preferences for notifications or permissions
  4. We may retain some data as required by law or to protect against fraud and misuse.

THIRD-PARTY LINKS
Our Services may include links to external websites or services. These third-party platforms operate under their own privacy terms, and Traveez is not responsible for their content, policies, or data handling practices.

 

COMPLIANCE AND DATA STORAGE
Your information may be stored and processed on servers located within India or internationally, depending on our hosting partners and operational requirements. We comply with applicable data protection laws and follow best practices to ensure your data remains secure across all jurisdictions.

 

DATA SECURITY MEASURES
We use a combination of physical, electronic, and procedural safeguards to protect your personal data. Security practices include:

THIRD-PARTY LINKS
Our Services may include links to external websites or services. These third-party platforms operate under their own privacy terms, and Traveez is not responsible for their content, policies, or data handling practices.

COMPLIANCE AND DATA STORAGE
Your information may be stored and processed on servers located within India or internationally, depending on our hosting partners and operational requirements. We comply with applicable data protection laws and follow best practices to ensure your data remains secure across all jurisdictions.

DATA SECURITY MEASURES
We use a combination of physical, electronic, and procedural safeguards to protect your personal data. Security practices include:

  1. Secure servers and encrypted communications
  2. Role-based access to sensitive data
  3. Regular audits and system monitoring
  4. Use of secure payment and identity validation providers
  5. While we strive for maximum protection, no digital platform can guarantee 100% security. We recommend that you do not share your login credentials and notify us immediately of any suspicious activity on your account.

CHANGES TO THIS POLICY
Traveez reserves the right to update or amend this Privacy Policy as our services, laws, or technology evolve. Updates will be posted here, and significant changes will be communicated via email or platform notifications. Continued use of our Services after such updates implies your acceptance of the revised policy.

CONTACT US
For questions or concerns regarding your privacy or data with Traveez, you can reach us at:

Travel Easy Solutions Private Limited
Address: 2402, G-Square Business Park, Opp, Sanpada Railway Station Road, Sector 30, Vashi, Navi Mumbai, Maharashtra 400703
Email: [email protected]
Phone: +91-9988950850