Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the Traveez platform, which includes websites, mobile applications, content, and services (collectively, the “Platform” or “Services”) made available by Travel Easy Solutions Private Limited, a company incorporated under Indian laws, having its registered office at 2402, G-Square Business Park, Opp, Sanpada Railway Station Road, Sector 30, Vashi, Navi Mumbai, Maharashtra 400703.
Traveez provides a comprehensive technology platform that enables users to manage transportation, fleet operations, and related business activities. It also facilitates collaboration among fleet owners for seamless service delivery and operational integration.
Your use of the Platform signifies your acceptance of these Terms, forming a binding agreement between you and Traveez. If you are acting on behalf of a legal entity, you confirm that you have the authority to bind that entity. If you do not agree to these Terms, you may not access or use the Services.
1. DEFINITIONS
“Fleet Owner” means any individual or legal entity that uses the Traveez Platform for business-related transportation and fleet operations.
“Duty” or “Duties” refers to any task or trip generated through the Platform, either manually or automatically.
Traveez provides a comprehensive technology platform that enables users to manage transportation, fleet operations, and related business activities. It also facilitates collaboration among fleet owners for seamless service delivery and operational integration.
Your use of the Platform signifies your acceptance of these Terms, forming a binding agreement between you and Traveez. If you are acting on behalf of a legal entity, you confirm that you have the authority to bind that entity. If you do not agree to these Terms, you may not access or use the Services.
2. ELIGIBILITY
You must be at least 18 years of age to use the Platform. By accessing or using Traveez, you represent that you are legally eligible and authorized to enter into a binding agreement.
3. USER DATA
To access Services, you may be required to provide accurate and complete details including:
- Company Name
- Owner Name
- Contact Information (Phone, Email)
- Address and Location Details
- Additional Operational Information
You agree to keep this data updated. Failure to provide accurate or current information may result in service limitations or account suspension.
4. ACCOUNT SECURITY
You are responsible for safeguarding your login credentials. You may not share your password with any unauthorized person. If you suspect unauthorized access, you must notify Traveez immediately. While we employ reasonable security measures, we cannot guarantee absolute security and will not be liable for unauthorized access beyond our control.
5. GRANT OF SERVICES
Upon successful account activation, Traveez grants you a limited, non-transferable, non-exclusive right to access and use the Services for internal business purposes. You are responsible for all equipment, systems, and internet access required to use the Services.
6. LICENSE AND RESTRICTIONS
Traveez retains all intellectual property rights in the Platform and Services. You may not:
- Copy, modify, or distribute any part of the Platform
- Reverse engineer or decompile any aspect of the Service.
- Interfere with system integrity or security
- Use the Services for unauthorized or illegal purposes
The Platform may not be reproduced, sold, or used to create derivative works without express written consent from Traveez.
7. MAINTENANCE & SUPPORT
7.1 Maintenance:
Traveez may perform scheduled maintenance with prior notice. Emergency maintenance may be conducted without prior notification.
7.2 Support:
Support is available on business days from __ to __ (IST) via email. Traveez aims to respond in a timely manner but does not guarantee uninterrupted service or specific resolution timelines.
8. FEES & PAYMENTS
8.1 Subscription Fees:
Access to the Platform is subject to payment of applicable monthly subscription fees, which will be communicated to you and displayed on your profile.
8.2 Payment Cycle:
Fees are invoiced monthly and must be paid by the__th of every month. Traveez reserves the right to revise pricing with one (1) month’s prior notice.
8.3 Consequences of Non-payment:
Failure to make timely payments may result in suspension or termination of Services.
9. TERM & TERMINATION
9.1 Duration:
These Terms remain effective from the date your account is activated until terminated by either party.
9.2 Termination by Either Party:
Either party may terminate this Agreement with written notice. Outstanding dues must be settled before termination takes effect.
9.3 Immediate Termination:
Traveez may terminate or suspend Services immediately if:
- You breach any material term of this Agreement
- Payments remain unpaid beyond the due date
- You are involved in unlawful, fraudulent, or disruptive activities
- You become insolvent, bankrupt, or liquidated
9.4 Post-Termination:
All amounts due until the date of termination shall remain payable. Access to the Platform will be revoked upon termination.
10. REPRESENTATIONS AND WARRANTIES
10.1 Mutual Representations
Each Party represents and warrants that:
10.1.1 It has full legal capacity, authority, and right to enter into and perform its obligations under this Agreement.
10.1.2 This Agreement constitutes a valid and binding obligation of such Party, enforceable in accordance with its terms (except as may be limited by bankruptcy, insolvency, or similar laws affecting creditors’ rights and equitable remedies).
10.1.3 The execution, delivery, and performance of this Agreement will not breach or conflict with the charter documents, bylaws, or any other material agreement to which such Party is bound.
10.2 Fleet Owner Representations
The Fleet Owner further represents and warrants that:
10.2.1 The Fleet Owner is not permitted to resell or sublicense the Services provided by Traveez.
10.2.2 The Services will only be used for lawful business purposes. The Fleet Owner shall implement necessary security protocols to limit access to authorized personnel only and maintain backup procedures independent of the Services to recover any lost or altered data.
10.2.3 The Fleet Owner will designate contact persons to coordinate with Traveez.
10.2.4 The Fleet Owner is solely responsible for all communications and transactions conducted by its team, drivers, or agents—whether with other Fleet Owners, internal staff, or end customers via the Traveez platform.
10.2.5 The Fleet Owner will not interfere with other users’ lawful use of the Services.
10.2.6 The Fleet Owner agrees to grant Traveez access to its customer database solely for facilitating communications related to service delivery and promotional activities on behalf of the Fleet Owner.
10.2.7 The Fleet Owner shall not tamper with, bypass, or violate the security protocols, software, or billing systems implemented by Traveez.
10.2.8 The Fleet Owner is responsible for maintaining the confidentiality and security of its equipment, login credentials, and account access. All activities conducted under its account are deemed authorized by the Fleet Owner.
10.2.9 The Fleet Owner acknowledges that Traveez’s Services are limited to enabling and supporting fleet operations and must not be repurposed beyond their intended scope.
10.2.10 The Fleet Owner shall not engage in systematic or automated data scraping, mining, extraction, or harvesting from or in relation to the Services.
10.2.11 Any enhancements, extensions, or derivative works made to the Services by the Fleet Owner (directly or indirectly) shall become the sole property of Traveez, and all related intellectual property rights are hereby assigned to Traveez.
10.3 Traveez Representations
Traveez represents and warrants that:
10.3.1 All data generated or collected via the platform forms part of Traveez’s intellectual property and shall be governed by its Privacy Policy.
10.3.2 Traveez has the necessary technical expertise, infrastructure, and legal rights to provide the Services as stipulated.
10.3.3 The Services shall be designed with industry-standard security features.
10.3.4 Traveez reserves the right to restrict or suspend access to an account upon detecting misuse, including unauthorized duplication, internal redistribution, or misrepresentation of the Services or platform functionalities.
11. PROPRIETARY RIGHTS
11.1 The Fleet Owner acknowledges that Traveez and/or its licensors retain all intellectual property rights in the Services and all information, content, and software on the Platform. No rights are granted to the Fleet Owner except as expressly set forth in this Agreement. Data backups may be provided only upon explicit request.
11.2 Traveez confirms it has the legal rights necessary to grant access to and use of the Services under this Agreement.
11.3 Traveez shall own and retain all rights, titles, and interests in:
(a) the Services and any associated software, improvements, or enhancements;
(b) any tools, applications, inventions, or technologies developed in relation to the Services or support provided; and
(c) all related intellectual property rights.
11.4 Traveez may collect and analyze usage data and performance metrics related to the Services (including anonymized or aggregated data from Fleet Owners), and may use such data to improve or develop its offerings, and may share aggregated or anonymized insights for business purposes.
11.5 In the event of a merger, acquisition, restructuring, or similar corporate event, Traveez may transfer its rights to any successor entity, including personal data as part of transferred assets, subject to applicable laws.
12. INDEMNITY
The Fleet Owner shall indemnify, defend, and hold harmless Traveez and its affiliates, officers, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
(a) the Fleet Owner’s use or misuse of the Services,
(b) any violation of this Agreement, or
(c) any third-party claims relating to content or data transmitted via the Fleet Owner’s account.
This obligation is subject to:
12.1 Prompt written notice of the claim to the Fleet Owner;
12.2 Reasonable cooperation by Traveez in the defense of such claim;
12.3 The Fleet Owner having full authority over the defense and settlement, provided it does not impose liability or admission on Traveez.
13. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
13.1 The Services and any third-party software, tools, or integrations provided with them are offered “as is” without any warranties, express or implied. Traveez disclaims all warranties, including merchantability, fitness for a particular purpose, or non-infringement.
13.2 Traveez does not guarantee uninterrupted or error-free functionality. It shall not be liable for any system failures, data loss, or damage caused by external threats or service outages, including those due to internet or telecom failures.
13.3 While Traveez endeavors to maintain industry standards in performance and security, it does not warrant that the Services will be completely free of errors or immune to external disruptions. The Fleet Owner accepts that certain limitations and risks are inherent in digital platforms and communications.
14. INTERACTION WITH DRIVERS
Traveez acts solely as a technology provider and does not operate as a transportation provider or aggregator. Traveez does not control, manage, or supervise drivers. Any interaction between the Fleet Owner (or its representatives) and drivers—including payment, conduct, or delivery of services—is solely between those parties. Traveez assumes no liability for delays, misconduct, or non-performance by drivers. In the event of disputes between users and drivers, Traveez shall not be obligated to intervene or resolve the issue.
15. RELEASE
The Fleet Owner, on behalf of itself and its affiliates, hereby releases Traveez, its directors, officers, agents, employees, and successors from all claims, liabilities, and damages arising directly or indirectly from interactions with third parties (including drivers and other users), including but not limited to personal injuries, property damage, or failure to deliver promised services
16. PRICING & PAYMENT MECHANISM
Traveez charges a platform usage fee of ₹__ (Rupees ___ only) plus applicable taxes per completed duty.
All payments by the Fleet Owner shall be made through the payment gateway or digital payment infrastructure provided by Traveez. Acceptable payment methods include valid credit/debit cards, net banking, UPI, wallets, or other instruments enabled on the Platform. These payments are processed through authorized third-party gateways and are subject to the terms and conditions of the respective issuing bank or payment instrument provider.
Traveez shall not be liable for any unauthorized transactions, fraudulent usage, payment failures, refunds, or loss of funds arising from the Fleet Owner’s use of the payment system. The Fleet Owner is solely responsible for verifying transaction details and ensuring secure payment practices.
17. CONFIDENTIALITY
17.1 Definition
“Confidential Information” refers to any non-public, proprietary information disclosed by either Party to the other—whether in oral, written, electronic, or any other form—including but not limited to technical data, pricing, trade secrets, software, processes, algorithms, financial and marketing plans, strategies, customer information, business operations, or any data marked as confidential. It also includes third-party software or data accessed via the Platform.
17.2 Exclusions
Confidential Information does not include information that:
17.2.1 is or becomes publicly known through no breach of this Agreement;
17.2.2 is received lawfully from a third party without obligation of confidentiality;
17.2.3 was known to the receiving Party before disclosure;
17.2.4 is independently developed by the receiving Party without reference to the disclosing Party’s data; or
17.2.5 is required to be disclosed by law, regulation, or court order, in which case reasonable prior notice must be given to the disclosing Party where permitted.
17.3 Obligations
During the term of this Agreement and for two (2) years thereafter, the Fleet Owner shall:
Maintain all Confidential Information in strict confidence using reasonable care (at least the same level as it uses for its own confidential data);
Use such information solely for the purpose of performing under this Agreement;
Limit disclosure to only those employees or agents with a legitimate need-to-know and who are bound by similar confidentiality obligations.
17.4 Non-Disclosure of Agreement Terms
Neither Party shall disclose the terms of this Agreement, including pricing or commercial arrangements, without the prior written consent of the other Party, except as required by law or to legal, financial, or professional advisors under obligations of confidentiality.
17.5 Injunctive Relief
The Fleet Owner acknowledges that any breach of confidentiality obligations may result in irreparable harm to Traveez, for which monetary damages may be insufficient. Traveez shall therefore be entitled to seek equitable relief, including injunctions, without prejudice to other legal remedies.
18. DISPUTE RESOLUTION
Any dispute, controversy, or claim arising out of or in connection with this Agreement—concerning its existence, interpretation, validity, performance, breach, or termination—that remains unresolved for more than fifteen (15) days shall be referred to arbitration. A sole arbitrator shall be appointed jointly by the Parties in accordance with the Arbitration and Conciliation Act, 1996 (as amended).
The arbitration proceedings shall be conducted in English and the venue shall be Mumbai, India. The decision of the arbitrator shall be final and binding on both Parties. The cost of arbitration shall be shared equally unless otherwise decided by the arbitrator.
19. MISCELLANEOUS
19.1 Independent Contractors
The Parties are independent entities. Nothing in this Agreement shall create any agency, joint venture, partnership, or employment relationship. Neither Party shall have authority to bind the other.
19.2 Assignment
Traveez may assign or transfer its rights and obligations under this Agreement in whole or in part, without the prior consent of the Fleet Owner.
19.3 Force Majeure
Neither Party shall be liable for delay or failure in performance due to events beyond reasonable control, including but not limited to natural calamities, war, strikes, internet outages, governmental actions, or acts of God.
19.4 Jurisdiction and Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India. The courts in Navi Mumbai shall have exclusive jurisdiction over any disputes arising out of or relating to this Agreement.
19.5 Entire Agreement
This Agreement constitutes the entire understanding between the Parties with respect to the subject matter herein and supersedes all prior communications, whether oral or written. Amendments or modifications may be made by Traveez and will be notified to the Fleet Owner within ten (10) days of such change.
19.6 Waiver
No waiver of any provision or breach shall be deemed a continuing waiver unless in writing. Failure to enforce any provision shall not be construed as a waiver of future enforcement.
19.7 Notices
All notices shall be deemed delivered:
On the date of sending, if by email;
On the next business day, if sent by courier;
As per the official communication details shared by each Party via the Platform.
Official correspondence to Traveez may be sent to its registered office or the email listed on the Platform.
19.8 Communication Consent
By registering or using Traveez Services, the Fleet Owner consents to receive messages, calls, alerts, promotional content, or other communications from Traveez (including via third-party service providers), regardless of registration with any “Do Not Disturb” registry. This consent is ongoing and may be withdrawn by sending an email to [email protected] prior to the billing cycle. Traveez shall not be liable for claims arising under TRAI or other telecommunication regulations.